As a visitor or a customer of this website, you agree to the following Terms & Conditions of use. Please be sure to read this carefully before making a purchase. You are bound to these Terms & Conditions once you have agreed to make a purchase. This site is intended to be used by adults. QB-GON and the web site QB-GON.com does not intend to condone, promote, or incite the use of our products for illegal purposes. We expressly point out that we cannot be held responsible for the future actions of those who purchase any products from our e-shop. All information contained within this site and/or coming with our products is included for educational reference only. By accepting these Terms & Conditions you agree that the use of the website including the e-shop is at your sole risk. You agree that all products, including but not limited to are expressly intended for ornamental purposes, or collector purposes, or for use with legal smoking products or other lawful purposes.
These Terms & Conditions of Use are applicable to any use of the QB-GON.com e-shop on the web site, the web site itself, and any underlying or related web page, as well as any services available on the Web site and to any and all offers, orders, and agreements connected therewith of the QB-GON.com.
If you do not agree with these Terms & Conditions of Use, you may not order any products on the Web site or in any other way use the Web site. We advise you to read the Terms & Conditions carefully to ensure that you are aware of your rights and obligations. Before you complete your purchase you must check the box stating that you have read these Terms and Conditions and all the related Disclaimers.
Anyone visiting the website viewing its content and/or making purchases should be over 18. You must be at least 18 to purchase any goods from our site. We do not sell any of our products to people under 18. We do everything we can to prevent purchases from being made by under-age customers, however, we cannot be held liable for those who breach this term.
WEB SITE CONTENT AND APPROPRIATE USE OF THE WEB SITE
The content of this website, including but not limited to the design, graphic material, photography, and all products, is the intellectual property of QB-GON. The name and logo of QB-GON are protected under copyright law. Reproduction of any kind is prohibited in accordance with Copyright Law. This content is subject to change without notice and is provided for your information only.
We cannot guarantee the accuracy or completeness of this content or any material found within, and you acknowledge that errors might be present for which we explicitly disown any liability. In no case whatsoever we endorse the content of external websites that could be found on our website, nor are responsible for their Privacy Policies.
You are prohibited from using the site or its content:
(a) For any unlawful purpose;
(b) To solicit others to perform or participate in any unlawful acts;
(c) To violate any international, federal, provincial or state regulations, rules, laws, or local ordinances;
(d) To infringe upon or violate our intellectual property rights or the intellectual property rights of others;
(e) To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
(f) To submit false or misleading information;
(g) To upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related web site, other web sites, or the Internet;
(h) To collect or track the personal information of others
(j) To spam, phish, pharm, pretext, spider, crawl, or scrape
(k) For any obscene or immoral purpose;
(l) To interfere with or circumvent the security features of the Service or any related web site, other web sites, or the Internet.
We strongly advise our international and outside the EU customers to check their national laws before purchasing any items from this site. QB-GON and the web site QB-GON.com cannot be held responsible for any international orders being confiscated by customs or returned to our company. If they are returned, we can usually arrange credit for the customer. If they are confiscated, we do not make refunds.
PRODUCTS AND PRODUCT QUALITY
All products on our website are described as accurately as possible. The products are being sold “as is”; the company disclaims all warranties of quality (except those legally established), whether express or implied, including the warranties of merchantability and fitness for a particular purpose. Occasionally, there may be inaccuracies, typographical or technical errors within our site which could affect the product descriptions. QB-GON reserves the right to correct, amend or improve any information on this site. We also reserve the right to discontinue, temporarily or permanently, any products or range of products. In the rare event that a product you have ordered is out of stock or unavailable for some other reason, we will contact you and try to find a solution, otherwise, your payment will be refunded.
If you wish, you may opt to wait until the product becomes available and we will dispatch it as soon as possible.
All products are covered by a 12 month limited warranty (for more see the “warranty” section of the Terms).
All prices stated on our website are in Euro. Please note that QB-GON reserves the right to change any prices displayed on the site without prior notice. We also reserve the right to cancel an order if goods have been displayed with the incorrect price due to typographical error, or for any other reason.
PAYMENT METHODS & PAYMENT SECURITY
We accept payments through Pay Pal and payments with all credit cards (both debit and credit) through the EveryPay card online payments system. Please note that since we do not dispatch any order without a prior payment confirmation payment is taken before goods are dispatched. This is the fastest method of payment and delivery. Therefore we retain the right to not dispatch until the payment process is completed.
Recognizing the importance of electronic payment security, EveryPay is a licensed Payment Institution by the Bank of Greece (Decision No. 280/3 / 23-7-2018 GG B 3010 / 25-7-2018), and manages securely card payment transactions, in accordance with the regulatory framework of the card transaction security management standard. EveryPay is certified in accordance with the PCI DSS compliance standards. All EveryPay services are made through secure connections with 256bit SSL certificates. EveryPay also supports the ability to use the 3D Secure service, an additional security token for VISA & MasterCard. The Payer then has to enter his personal secret code to complete the transaction successfully.
ORDERS AND ORDER PLACEMENT
We are trying to make your shopping experience easier and less complicated. This is the reason why there is no need to create a login account and disclose too much unnecessary personal information. Once you make your choice you are being transferred to our secure payment page where you have to complete a simple form with the minimum of personal information. Personal information such as your name, address, and credit card details are required when you place an order with our e-shop. Please make sure that this information is correct, accurate, current, and complete. Afterward, you will be shown a summary of your selected products before the order is placed. In this summary, you are given the opportunity to adjust the order before the products are ordered and also choose the shipping method. The total cost of your purchase including the shipping costs will appear before checking out your shopping cart. We do not under any circumstances retain any personal or credit card information. We are only archiving documentation of the orders so we could track them back for administrative purposes and as evidence when in need. After we receive your order, you will receive an email confirming receipt of your order. If details are inadequate, or if we suspect that they are false, we may cancel the order.
You declare that you are aware of the technical steps leading to the conclusion of the purchase agreement and whether the agreement shall be archived for evidential purposes.
Once your payment is confirmed we prepare and soon dispatch your package. Deliveries will only be made once payment has been received. QB-GON is not able to control or take responsibility for the actions of Customs and Excise. All packaging is discreet and no indication of contents is displayed, however, if the items you have ordered are not in line with the laws in your area, you run the risk of customs interfering with your package. We are unable to help you with this situation.
RETENTION OF TITLE
The goods supplied by us shall remain our property until the customer has discharged all our claims against him from the current transaction in full. Legal ownership, or title, to the goods, will not pass from us to the customer until the customer has paid for the goods. In the case of electronic and credit card payments, payment is deemed to have made only when they have been fully honored and received by QB-GON. As stated we accept specific payment methods, therefore we do not dispatch any products prior to the payment confirmation. Nevertheless, the customer acknowledges that so long as title has not been transferred in the products, it holds the products as bailee and fiduciary agent for us and shall safely and securely store and keep the products separate and in good condition, clearly showing QB-GON, ownership of the product(s) and shall respectively record the QB-GON’s ownership of the products in its books. Following the completion of the transactions the customer will own the product(s) in full and therefore he has the right to use it as he/she wishes.
REFUND AND CANCELLATION
If you want to withdraw from purchasing a product and we have not yet prepared your shipment please send us an email immediately at firstname.lastname@example.org and we will cancel your order and make a refund if payment has been completed or otherwise we will just cancel your order.
On any other occasion, if you would like -after receiving your order- to return your items for any reason at all, you may do so within 14 days counting down from the delivery date. Returned products must be in new condition with their original packing or tags attached and must be accompanied by the original receipt or invoice. All returned products are sent at your own risk.
Naturally, we will refund the cost of the items; however shipping charges and transaction fees are non-refundable. In that case, you should also contact us via email so we can arrange a refund and the return of the product. You will be refunded by us to the credit/debit card or other payment method provided by you when the order was originally placed. The refund will be processed within fourteen (14) days of the product arriving at us in a perfect resalable condition. Your right of cancellation shall only apply in circumstances where we are legally obliged to provide such a right to you in your respective jurisdiction. To cancel a contract/purchase, you just need to let us know by emailing us at email@example.com.
FAULTY AND DEFECTIVE GOODS
In the rare event of a faulty/defective good upon arrival, QB-GON reserves the right to ask for evidence and/or photographs of the product(s) in order to decide if they are indeed damaged. If the product is indeed defective the customer has two options:
- Returning the product within 7 days from receiving the item and get a refund excluding the shipping costs. In that case, the costs of both shipping operations will be paid by the client.
- Within 7 days from receiving the item and after discussion with our shop, get the same item replaced or repaired. In that case, shipping back to us for repair is covered by the client while shipping the repair and/or replacement will be paid QB-GON
The obligations of QB-GON and QB-GON.com referred to in this chapter will not be applicable in the event that the defect to a product has been fully or partially caused by any incorrect, improper, careless, or incompetent use and/or if you have made any modifications to the products ( see also Warranty section)
We are doing our best in order to minimize any possible manufacturing flaw in our goods. Please note that the products unless stated otherwise in their relevant description are not water proof. Our products are coming with a 12 month limited guarantee. Please note that the company is not responsible for:
- destroyed wooden threads or screw cuttings which occurred by the misuse of the product
- destroyed parts from random collision
- destroyed or broken products from casual fall and/or misuse
If after careful consideration the company determines that the products have been misused the costumer won’t be entitled to a refund or any other compensation.
LIMITATION OF LIABILITY AND INDEMNIFICATION
The liability of QB-GON resulting from the delivery of defective products will be limited to direct damages up to the amount of the price stipulated for the products concerned. Liability for indirect damages is excluded unless the law states otherwise. You hereby agree to indemnify and hold harmless QB-GON and QB-GON.com, its subsidiaries, affiliates, directors, agents, or any other party involved in creating, producing, or delivering of the web site or the Services against any and all claims of third parties due to or arising out of your use of the Services and/or your violation of the Terms and Conditions. Notwithstanding the above, nothing in these Terms and Conditions removes or limits our liability for fraud, gross negligence, willful misconduct, or for death or personal injury
QB-GON and QB-GON.com won’t be responsible for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data, or other proprietary material due to your use of our sites or to your downloading of any content on it, or on any web site linked to it. We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free. You also agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
QB-GON will not be held liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with the misuse of our web site or use of or reliance on any content displayed on our site. If we breach these Terms, we shall only be liable for losses which are a reasonably foreseeable consequence of such breach.
QB-GON and QB-GON.com are liable only for the amount of money a customer has been charged and its responsibility is to prepare and ship any order after the charging process. Our maximum liability to you for any loss or damage arising in connection with your order on QB-GON shall be limited to the total price of your order. All product descriptions, information, and materials shown on this web site are provided “as is”, with no express or implied guarantees on the same, except those legally established.
QB-GON and QB-GON.com responsibility by reason of a wrongful act or otherwise is limited per event (with a series of connected events counting as one event) to compensation for the direct loss or damage suffered by you not exceeding the actual amount paid by you for the product ordered. In the aforementioned cases, the customer should contact us by email and stated his/her problem.
QB-GON and QB-GON.com assume no responsibility for the content of web sites linked to our web site. Such links should not be interpreted as endorsement by us of those linked web sites. We will not be liable for any loss or damage that may arise from your use of them.
You hereby indemnify us and undertake to keep us indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by us to a third party in settlement of a claim or dispute on the advice of our legal advisers) incurred or suffered by us arising out of any breach by you of any provision of these Terms, or arising out of any claim that you have breached any provision of these Terms.
You agree to indemnify, defend and hold harmless QB-GON and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms and Conditions or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
The intellectual property rights and related rights such as copyright, trademark rights, patent rights, design rights, trade name rights, database rights, and neighboring rights, as well as rights to know-how and sui generis intellectual property rights (“Intellectual Property Rights”) with respect to the web site and with respect to the information made available through the web site, including but not limited to texts, look and feel, and video, audio, visual or photographic material, are vested in QB-GON and QB-GON.com. Without prior authorization by us, it is strictly forbidden to remove, obscure, conceal or modify or copy any of the above.
FORCE MAJEURE CLAUSE/EVENTS OUTSIDE OF CONTROL
We will not be liable or responsible for any failure to perform or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. “Event Outside Our Control” means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, natural disasters, civil unrest, revolt, invasion, terrorist attack or terrorist threat, war (declared or not) or threat or preparation for war. Fire, explosion, storm, flood, earthquake, collapse, epidemic, or any other natural disaster. Inability to use trains, ships, aircraft, motorized transport, or other means of transport, public or private. Inability to use public or private telecommunication systems. Acts, decrees, legislation, regulations, or restrictions of any government or public authority. Strike, failure, or accident in maritime or river transport, postal transport, or any other type of transport which would prevent us from dispatching an order or prevent you from receiving your package. If an Event Outside Our Control takes place that affects the performance of our obligations under a contract we will contact you immediately.
You may cancel a Contract affected by an Event Outside Our Control which has continued for more than 30 days. To cancel please contact us. If you opt to cancel, you will have to return (at our cost) any relevant Products you have already received and we will refund the price you have paid, including any delivery charges.
The administration of QB-GON e shop counts as, unless the contrary is proven, conclusive evidence of the orders which are given by you and your payments to QB-GON e shop. You acknowledge that electronic communication can be used in evidence.
Greek law exclusively applies to agreements between entrepreneur and consumer whereupon these general conditions/terms are related to.
CHANGES IN TERMS
We have the right to review and modify these Terms & Conditions at any time. You are subject to the policies and Terms & Conditions in effect at the moment in which you use this web site or place each order, except when by law or decision of governmental entities we must make changes retroactively to said policies, Terms or Privacy Statement, in which case the possible changes will also affect orders made previously by you.
If you wish to contact us for any reason, including a complaint or a question, please do so by emailing us at firstname.lastname@example.org. You can also write as letter. Our address is:
Dionisiou Pirou 13-15,
115 27, Athens, Greece